Adit Voice
Guide: Prepare Your Office for an Emergency Closure
If your office is facing an unexpected closure - due to natural disaster, inclement weather, or local emergency - we know you don’t have a lot of time to act. Below are ten ways you can use Adit tools to manage your practice, keep your patients ...
Troubleshooting: Basic Phone Connectivity
If you are having issues with your Adit phone hardware, start your troubleshooting here! First, does the device have power? Check to see if the screen is lit, or if there is a power indicator on the base. If yes: continue on to the next section, test ...
Guide to Patient Communication Preferences
This guide is an overview of how to manage patient communication preferences within the Adit platform. How Adit Determines Opt Out Status Before July 12, 2024, the Adit platform relied on the data from your practice management software (PMS) to ...
How to Edit Your Adit Pay Business Details
In the event that a practice is sold, or ownership changes happen within the practice, updating the business details is required to ensure payouts are not misrouted or delayed. To update ownership of the practice, you must list an individual (not a ...
How To Setup Hygiene Tracking (Tracker & ClearDent)
Setting your status mapping to correctly identify which appointment types are hygiene related are required in order to have Adit read hygiene related activities correctly. This can be found by going to Settings, then selecting your location that ...
How to Use Drip Campaign Templates
Drip campaign templates are a great way to help set up and send full drip campaigns to your patients. We recommend setting up your header and footer in the preferences section prior to creating or sending a campaign. To begin using a template, click ...
Automatically pop up a Patient Card for incoming callers
Your Adit Desktop app can perform a patient search automatically every time a call comes in - even if you take that call on your desk phone (hardphone) instead of the softphone! The Adit platform recognizes which patient is calling in to your ...
How to Find My Database Credentials for my EHR
We recommend contacting your Administrator or IT Company to get your database credentials. You can also refer to the following articles to see where you can find the username and password. Open Dental ...
Whitelisting Your Practice's Phone Number: Spam Prevention
Recently, major service providers such as AT&T, Verizon, and T-Mobile, among others, have been taking more measures to block calls that exhibit characteristics commonly associated with robocall campaigns, such as a high volume of calls with short ...
How to forward calls if the internet goes down?
Internet Outage Call Forwarding Adit Voice allows you to redirect your call flow in the event the internet goes out or if loss of power happens. Two options are available to use, see links below. Temporarily override your call flow Set Up Your Call ...
Can you place an international call with Adit Voice?
Adit Voice International Calling Adit Voice (VoIP) allows for international calling to any country with a dial in code of +1 Examples include but are not limited to: +1 – Canada +1 – United States, including United States territories: +1 340 – United ...
How to Change Your Phone’s Ringtone
How to Change Your Phone’s Ringtone This article will guide you through the process of changing the ringtone that plays when a patient calls into your practice. There are a variety of options available to you that you can choose from. Below are the ...
How to use Adit's headsets
With Adit Voice, we offer wireless headsets to go with your phones, allowing you to be on the move while still being able to take calls in the office. Notes: These headsets come separately from the GRP2613 phones. To setup the headsets: Connect the ...
How to use Adit's softphone
With Adit’s softphone you can make and take calls from the computer. Allowing you to be able to work away from the phone and still be able to take any calls needed. Notes: Softphone is only available if you have Adit Voice enabled. To use the ...
How to make and receive calls on Adit's mobile app
With Adit’s mobile app, you will be able to take and make calls for your practice. Can be useful for unexpected closures, or when you are away from the actual phone. Notes: This feature is only available if you have Adit Voice enabled on your ...
Block callers from calling your practice
Blocking unwanted robo-calls or any spam callers is useful to keep distractions away from your practice. Notes: Blocked calls will not appear on your reports. Once a number is blocked our system will reject the call completely, regardless of whether ...
Record your own greeting or voicemail
Most practices choose to set up their own personalized greeting and voicemail. A typical greeting usually sounds like, “Thank you for calling ABC Dentistry, please hold while we connect you.” A typical voicemail greeting usually sounds like: “You ...
Set Up Your Call Flow (Call Tree)
How to Set Up Your Call Flow The call flow allows you to do the following: Select which phones in your office should ring and when Establish your office schedule for inbound calls Play a greeting when patients call you Play a voicemail greeting for ...
Port your number(s) to Adit
Before we get started, please keep in mind that only the Owner-level and Manager-level users are able to port in numbers. Port in your existing Number. Typically, when you sign up for Adit there is a section in your first Welcome Questionnaire that ...
Change your hold music
Adit Voice makes it easy to change your hold music for the season, holiday, or just because you want to! To update your hold music: Click on the Settings gear icon in the top right corner of your Adit platform. In the Numbers menu, select Hold Music, ...
Change your Voicemail recording
If you are trying to record your own voicemail greeting, please first read this article: Record your own greeting or voicemail Most businesses prefer to have a personalized voicemail recording that tells callers where they have called and why they ...
Temporarily override your call flow
Adit Voice has a built-in Call Flow Override so that you can create a temporary call flow without having to modify your normal flow. This is useful for planned holidays, unexpected office closures, and other situations where you need to change your ...
Set up email notifications for voicemails
You can have the Adit platform send you an email notification when you have a new voicemail, to make sure you don’t miss one. To set up a voicemail email notification: Click on the Settings gear icon in the top right corner of your Adit platform. In ...
Forward office phones to an external number
There may be times when you want inbound calls to your practice to be forwarded to an external number, such as a cell phone or answering service. To forward calls: Click the Settings gear in the top right corner of your Adit platform. Select Number ...