Forward office phones to an external number

Forward office phones to an external number

There may be times when you want inbound calls to your practice to be forwarded to an external number, such as a cell phone or answering service.

To forward calls:

  1. Click the Settings gear in the top right corner of your Adit platform.

  2. Select Number List from the menu.

  3. Hover over the landline number you would like to forward.

  4. Click the Edit Icon on the top right of the number box.

  5. Add or edit the Ring or Simulring step in the Call Flow.

  6. Next to the Forward Calls To option, select External Number and then enter the number you would like the calls to forward to.

  7. Click the Update button at the top right of the call flow to save your changes.


    • Related Articles

    • Guide: Prepare Your Office for an Emergency Closure

      If your office is facing an unexpected closure - due to natural disaster, inclement weather, or local emergency - we know you don’t have a lot of time to act. Below are ten ways you can use Adit tools to manage your practice, keep your patients ...

    • Set up a Tracking Number

      Before we get started, please keep in mind that only the Owner-level and Manager-level users are able to set up tracking numbers. Also, this article is assuming that a tracking number has been purchased already or is ported into your account. If you ...

    • Whitelisting Your Practice's Phone Number: Spam Prevention

      Recently, major service providers such as AT&T, Verizon, and T-Mobile, among others, have been taking more measures to block calls that exhibit characteristics commonly associated with robocall campaigns, such as a high volume of calls with short ...

    • How to Get a Fax Number

      There are two main ways to get a fax number. The first way is to purchase a fax number, and the second way is to port in a fax number. Important note: Only Owner-level and Manager-level users are able to purchase numbers. To purchase a fax number: Go ...

    • Purchase a tracking number

      Before we get started, please keep in mind that only the Owner-level and Manager-level users are able to purchase tracking numbers. Go to Settings Select Number List from the menu. Find the “Tracking Numbers” section. Click “Order New” Select the ...