Change your Voicemail recording

Change your Voicemail recording

If you are trying to record your own voicemail greeting , please first read this article: Record your own greeting or voicemail


Most businesses prefer to have a personalized voicemail recording that tells callers where they  have called and why they have reached your voicemail.  It’s important to make sure that recording is up-to-date so as not to cause confusion.

1. Log in to Your Adit Account

  • Navigate to the Adit login page.

  • Enter your credentials and access the dashboard.


2. Go to the Settings



Click the Gear Icon (Settings).





3. Select Phone System Under the Voice menu.



4. Select the Location


  • Click on the Location Name under the blue left panel.

  • The section expands and displays related settings.


5. Access the Call Flow


  • On the Top, you will see two numbers:

  • One assigned to Fax

  • One assigned to Landline

  • Click on the landline number to open the call flow editor.


6. Scroll to the Bottom to Find the Voicemail option


In a simple call flow, the Voicemail section is located toward the bottom of the call flow page.


7. Update the Voicemail


There are two options for updating voicemail:



Option A: Read Message

  • Select Read Message.

  • Enter the text you want the caller to hear.

  • The system will read the text using a robotic text-to-speech voice.


Option B: Play Recording

  • Select Play Recording.

  • Choose a pre-recorded audio file from your Audio Library.

  • If the file is not yet uploaded:

  • Upload it to the Audio Library first.

  • Then select it for the voicemail.


8. Save the Voicemail Settings



  • After updating the voicemail section, click Save inside the voicemail section.


9. Update the Call Flow


  • Scroll  to the bottom of the call flow page.

Click the Update icon/button to finalize the call flow changes.

    • Related Articles

    • Change your hold music

      Adit Voice makes it easy to change your hold music for the season, holiday, or just because you want to! To update your hold music: Click on the Settings gear icon in the top right corner of your Adit platform. In the Voice section, select Hold ...
    • Record your own greeting or voicemail

      Most practices choose to set up their own personalized greeting and voicemail. A typical greeting usually sounds like, “Thank you for calling ABC Dentistry, please hold while we connect you.” A typical voicemail greeting usually sounds like: “You ...
    • How to Change Your Phone’s Ringtone

      How to Change Your Phone’s Ringtone This article will guide you through the process of changing the ringtone that plays when a patient calls into your practice. There are a variety of options available to you that you can choose from. Below are the ...
    • Change the review request text flow

      Pozative has two available flows to choose from to suit your practice’s personality and preference. Flow A is a simple, straightforward text with a short message and a link to leave a review. Flow B has a more personalized feel and includes a series ...
    • Voicemail Overview - Adit Call Intelligence

      Overview The Voicemail Dashboard in Adit Call Intelligence centralizes all patient voicemails your practice receives. Each voicemail is analyzed by Adit AI to surface key insights—such as the patient’s sentiment, reason for calling, and whether ...