Block callers from calling your practice
Blocking unwanted robo-calls or any spam callers is useful to keep distractions away from your practice.
Notes: Blocked calls will not appear on your reports. Once a number is blocked our system will reject the call completely, regardless of whether the caller is a person or a robodialer.
To block a number:
Navigate to the Settings page.
Under the Numbers column, click on Blocked Callers, then click on your specific location.
Once viewing your specific location, click on Block Callers.
Enter the number that you want to block from calling your number, and click on Block.
Related Articles
Automatically pop up a Patient Card for incoming callers
Your Adit Desktop app can perform a patient search automatically every time a call comes in - even if you take that call on your desk phone (hardphone) instead of the softphone! The Adit platform recognizes which patient is calling in to your ...
Filtering Treatment Plan Types - Practice Analytics
To filter treatment plan types, open Practice Analytics Module. Navigate to the Preferences option in the top menu. (If you do not see the option available. Click the three dots to expand the menu.) Choose the option Set Goals. From this page ...
Managing Net/Gross Production in Practice Analytics
Practice analytics has two methods of showing you how to calculate production numbers: The first way is Gross Production, which is the sum of all the production revenue. The second way is Net Production, which is the sum of all the production revenue ...
Whitelisting Your Practice's Phone Number: Spam Prevention
Recently, major service providers such as AT&T, Verizon, and T-Mobile, among others, have been taking more measures to block calls that exhibit characteristics commonly associated with robocall campaigns, such as a high volume of calls with short ...
Setting Up Practice Analytics Reports by Email - Daily, Weekly, Monthly
To update preferences to receive reports via email from Practice Analytics go to Settings > Notifications > Alerts. Scroll down to find Practice Analytics section. At the end of that section click on Add to include any users to receive email reports. ...