How to use Adit's softphone
With Adit’s softphone you can make and take calls from the computer. Allowing you to be able to work away from the phone and still be able to take any calls needed.
Notes: Softphone is only available if you have Adit Voice enabled.
To use the softphone:
Click on the Call Pop icon on the top menu.
On the pop up, click on the toggle to turn on the softphone, select the number for the line, and click Save.
With the Call Pop now up, you will be able to access a list of features:
Call Logs: See all inbound and outbound calls, including missed calls and voicemails
Dial Pad: Dial in a number to make a call
Phone Book: See your patients and any number saved in your account
Voicemails: View, listen, and archive all the voicemails you have received
Faxes: Read and archive all the faxes you have received and sent out
Call Override: Override your existing call flow for lunch, holidays, or unexpected closures. To learn more, click here
To minimize the Call Pop if it is in the way, click on the X on the top right corner to hide it
When an inbound call comes in, depending if you have the Call Pop up or hidden, you will be able to Accept or Decline the call
To turn on Do Not Disturb, click on the -
To turn off the softphone, click on the line and on the dropdown click on Turn Off Softphone
Related Articles
Understanding Adit’s New Navigation Layout
Adit’s latest update introduces a redesigned interface that improves navigation, multitasking, and access to key features. This article explains the new UI/UX elements, their purpose, and how you can use them effectively. 1. New Menu Structure (Left ...Creating Tasks in Adit
The Tasks Module in Adit helps practices organize work, assign responsibilities, and track progress in real time. Think of it as your team’s digital to-do list - integrated with patient and project workflows. This article covers: Basic Task Features ...How to Use the Create Request Button in Adit
The Create Request button in Adit provides quick access to multiple patient-related actions without navigating through individual modules. From sending review requests to processing payment requests, this feature centralizes the most common ...Managing Online Scheduling Blacklist in Adit
Managing Online Scheduling Blacklist in Adit The Blacklist feature in Online Scheduling allows your practice to manage patients who should not be able to schedule appointments online. This can be helpful for preventing no-shows, duplicate accounts, ...Understanding the Tasks Home Page in adit
Understanding the Tasks Home Page in Adit The Tasks feature in Adit helps practices organize, track, and complete work more efficiently. Think of it as your team’s digital to-do list - a centralized space where you can create tasks, assign them to ...