Adit Voice has a built-in Call Flow Override so that you can create a temporary call flow without having to modify your normal flow.  This is useful for planned holidays, unexpected office closures, and other situations where you need to change your call flow for a short time.

To establish the settings for override please proceed as follows:

1. Click on the Settings gear in the top right corner of your Adit platform.

2. In the Voice section , select Call Override.

3. Select the Location Name from the Drop menu on the top Left Corner 
   

4. Toggle on the Call Override feature whenever you want to turn on Call Override.
   

• Read the popup and click Okay
  

5. Select from one of the available override options:

• Read Message: Type in a message and the system will read that message to callers in a robot-like voice

• Play Recording: Upload your own audio recording that the system will play to callers.
  

• Call Forward: Calls will be forwarded to another phone number.
  

6. Click the Update button to save your changes.