VOIP Troubleshooting: Basic Phone Connectivity

VOIP Troubleshooting: Basic Phone Connectivity

If you are having issues with your Adit phone hardware, start your troubleshooting here!

First, does the device have power?

Check to see if the screen is lit, or if there is a power indicator on the base.
If yes: continue on to the next section, test call functionality.
If no: 
  1. Ensure the device is plugged in and is using the correct power adapter.
  2. Plug the device into an outlet that you know works. If the device still does not power on, contact Adit Support. If it does, continue on to the next section.

Next, test call functionality.

  1. Pick up the receiver and see if there is a dial tone.
  2. Try to make an outbound call.
  3. Call the office line from an outside line, like your mobile phone.
Did these steps work?
If yes: no further action is needed.
If no: check the screen on the device for any error messages. Find the section below for the error and continue troubleshooting there.
If there is no error, but one specific phone is still not ringing when a call comes in, please see this article for additional steps.

Error: Network Down / No Network / No Internet

  1. Make sure the phone is connected to a working Ethernet port with a good RJ-45 cable.
  2. Verify both ends of the cable are plugged in properly. Unplug them and plug them back in to confirm.
  3. Switch the ethernet cable out with another one that you know works.
  4. Confirm the ethernet cable is plugged into the correct ports.
  5. Reboot the phone.
    1. Click the Select button to enter the Menu.
    2. Select Reboot.
    3. Wait for the phone to finish restarting.
    4. If the same error persists, please contact Adit Support.

Error: No Account

Account registration issues, including this error, may be due to power or internet fluctuations.
  1. Reboot the phone.
    1. Click the Select button to enter the Menu.
    2. Select Reboot.
    3. Wait for the phone to finish restarting.
  2. If the phone is bridged or daisy-chained to a computer, check the ports at every point between the phone, computer, and wall. Ensure everything is plugged in firmly into the correct ports.
  3. If the same error persists, please contact Adit Support.

For a complete guide on how to operate the phones we support, you can download a .pdf our phone guide here.

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