Pozative
How to locate your Facebook Business Page URL
If you are having trouble fully integrating your Facebook page in the Adit platform, you can still provide your facebook URL so that patients can be redirected to your page when clicking on a review request link from Pozative. Here's how to locate ...
Connecting Your Social Business Pages
Adit allows you to connect your social media pages to Adit for multiple reasons. First, to allow patients to leave reviews for you online using the Pozative module. Second, to fetch and use your business hours to track which calls are being received ...
Prevent unhappy patients from leaving reviews
Pozative is built to help your practice receive as many reviews as possible. However, having too many negative reviews will do more harm than good. If a patient is unhappy, Pozative can redirect them to leave feedback that is sent directly to your ...
View and respond to Reviews
Reading reviews about your practice can give you valuable feedback about your team, policies, and practices. Responding to reviews shows engagement with the public, which can improve your image and bring in new patients! Note: You are only able to ...
Change the review request text flow
Pozative has two available flows to choose from to suit your practice’s personality and preference. Flow A is a simple, straightforward text with a short message and a link to leave a review. Flow B has a more personalized feel and includes a series ...
Set a monthly review goal for your Pozative Insights page
Setting a goal number of reviews for your practice can get positive results as your whole team can work together to reach that goal. Consider rewarding your team when the goal is reached! To set a monthly review goal: Navigate to the Pozative module. ...
Add your logo to your Pozative review requests
When you send a Pozative request to a patient, the link they click takes them to a page that can display your logo along with the available review sites they can choose from. Use a clear, clean copy of your logo to make sure it leaves a good ...
Set a phone number to be used for Pozative's outgoing number
Pozative must have a phone number set in order to send text messages. It will be easier for your patients if you use the same number for all of your text communication. To set the outgoing phone number for Pozative: Navigate to the Pozative module. ...
Choose how your review requests are sent
If your EHR software is integrated with your Adit platform, you can set Pozative review requests to send automatically when a patient’s appointment is completed in the EHR. You can choose to send review requests manually instead if that works better ...
Send a review request for a specific review site
By default, Pozative review requests allow the patient to choose from all of your connected business pages (i.e. Google Business page, Facebook page, etc.). To send a review request for a specific review platform: In the top navigation menu, select ...
Schedule a manual review request to be sent at a certain time
You can choose to schedule Pozative text messages to send at a certain time. Some practices do this because they have noticed trends in reviews being left at a certain time of day; other practices do so simply because a patient asked for the request ...
Manually send a review request
Some practices like sending a review request manually to each patient while they are still in the office. This gives you the best chance for the patient to actually leave a review. To send a manual review request: In the top navigation menu, select ...
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