Change the review request text flow
Pozative has two available flows to choose from to suit your practice’s personality and preference.
Flow A is a simple, straightforward text with a short message and a link to leave a review.
Flow B has a more personalized feel and includes a series of text messages that the patient has to interact with in order to complete the review process. The first message asks them to rate your practice from 1-5. Depending on what number the patient replies with, they will receive another message asking them to leave a review or an opportunity to give you direct feedback without a review.
While Flow B is more personal, it does require the patient to actively participate in multiple steps, so it is less likely to get them to actually leave you a review in a useful place, such as your Google Business page.
You can change between flow A and B at any time.
To change your Pozative request flow:
Navigate to the Pozative module.
In the top navigation menu, select Preferences. If you don’t see this option in the menu, click the three dots
to view the rest of the menu options.
Scroll down to Review Request Flow.
You can play the preview of each version to see what the patient experiences in each flow.
Toggle to your desired Flow (A or B).
Your changes will save automatically.
Related Articles
Send a review request for a specific review site
By default, Pozative review requests allow the patient to choose from all of your connected business pages (i.e. Google Business page, Facebook page, etc.). To send a review request for a specific review platform: In the top navigation menu, select ...Schedule a manual review request to be sent at a certain time
You can choose to schedule Pozative text messages to send at a certain time. Some practices do this because they have noticed trends in reviews being left at a certain time of day; other practices do so simply because a patient asked for the request ...Bulk Quick Text
Bulk Quick Text requires Practice Analytics. If you wish to use this feature but your package does not include Practice Analytics, please contact our team to upgrade! Bulk Quick texts are a smooth and efficient way to send Review Requests, ...Send a Quick Text
There are two places within the Adit platform where you can access our Quick Text feature, which allows you to send a message with any of our text-message-based tools from one convenient spot, including: Pozative review requests Appointment requests ...Choose how your review requests are sent
If your EHR software is integrated with your Adit platform, you can set Pozative review requests to send automatically when a patient’s appointment is completed in the EHR. You can choose to send review requests manually instead if that works better ...