Pozative has two available flows to choose from to suit your practice’s personality and preference.

Flow A is a simple, straightforward text with a short message and a link to leave a review.

Flow B has a more personalized feel and includes a series of text messages that the patient has to interact with in order to complete the review process. The first message asks them to rate your practice from 1-5. Depending on what number the patient replies with, they will receive another message asking them to leave a review or an opportunity to give you direct feedback without a review.

While Flow B is more personal, it does require the patient to actively participate in multiple steps, so it is less likely to get them to actually leave you a review in a useful place, such as your Google Business page.

You can change between flow A and B at any time.

To change your Pozative request flow:

1. Navigate to the Pozative module.

2. In the left navigation menu, select Preferences. 

3. Navigate to the Review Request Flow

4. You can play the preview of each version to see what the patient experiences in each flow.

5. Change the toggle to your desired Flow (A or B).

6. Your changes will save automatically.