Reading reviews about your practice can give you valuable feedback about your team, policies, and practices.  Responding to reviews shows engagement with the public, which can improve your image and bring in new patients!

Note: You are only able to reply to Google reviews.

To view your reviews, navigate to the Pozative module and select Reviews from the left navigation menu.
  

To respond to a review:

1. Locate the review you want to reply to from the list.

2. Select the Reply Arrow icon.

3. Type your response in the box provided.

4. Select Send.

Your response will be posted on the review on its corresponding business page.

When responding to reviews, keep the following in mind:

• Stay positive, friendly, and professional.

• Do not expose any patient information, even if the patient mentions it in their review.

• If a review is negative, do not get defensive. Offer to speak with the patient in person or on the phone to resolve any issues they may have experienced.