How to Forward Your Office Calls (Step-by-Step Guide by Phone Company)
To ensure you continue receiving incoming calls while your phone numbers are being ported to Adit Voice, you can temporarily forward your existing office phone number(s) to the Adit temporary routing number provided by your Onboarding manager.
This guide includes step-by-step instructions for phone service providers to help you configure network-level call forwarding. Once enabled, your current provider will automatically redirect incoming calls to Adit, allowing your practice to continue receiving calls without interruption while the port is in progress.
Before You Begin
Obtain your Adit temporary routing number from your Adit onboarding manager.
Ensure you have administrator access to your current phone provider's portal (if applicable).
Configure call forwarding before your scheduled port date to avoid any disruption in service.
After enabling call forwarding, place a few test calls from an external number to confirm that calls are reaching your Adit system.
Note: Call forwarding remains active with your current provider until your phone numbers are successfully ported to Adit Voice. Once the port is complete, calls will route directly to Adit, and any temporary forwarding can be removed if it has not already been disabled automatically.
Related Articles
Forward office phones to an external number
There may be times when you want inbound calls to your practice to be forwarded to an external number, such as a cell phone or answering service. To forward calls: Click the Settings gear in the top right corner of your Adit platform. Select Phone ...
VOIP Troubleshooting: Basic Phone Connectivity
If you are having issues with your Adit phone hardware, start your troubleshooting here! First, does the device have power? Check to see if the screen is lit, or if there is a power indicator on the base. If yes: continue on to the next section, test ...
How to forward calls if the internet goes down?
Internet Outage Call Forwarding Adit Voice allows you to redirect your call flow in the event the internet goes out or if loss of power happens. Two options are available to use, see links below. Temporarily override your call flow Set Up Your Call ...
Guide: Prepare Your Office for an Emergency Closure
If your office is facing an unexpected closure - due to natural disaster, inclement weather, or local emergency - we know you don’t have a lot of time to act. Below are ten ways you can use Adit tools to manage your practice, keep your patients ...
How to make and receive calls on Adit's mobile app
With Adit’s mobile app, you will be able to take and make calls for your practice. Can be useful for unexpected closures, or when you are away from the actual phone. Notes: This feature is only available if you have Adit Voice enabled on your ...