How to Enable Inbound & Outbound Call Recording

How to Enable Inbound & Outbound Call Recording

Before enabling Call Intelligence for your practice, please perform a quick pre-check to ensure call recording is enabled on all your phone lines. This helps us process your calls accurately and ensures that every eligible call is analyzed without interruption.


Follow the steps below to confirm call recording is enabled for both Outbound and Inbound calls.

1. Enable Outbound Call Recording

Outbound recording is enabled at the organization level and applies to each location individually. Depending on your setup, you may see one location or multiple locations.

  1. Go to the Settings page by clicking the Settings icon in the top-right corner.

  2. Under the Numbers section, click Call Recording.

  3. You'll now see the Call Recording page showing all your locations. Toggle Outbound Recording to ON for each location.

✓ Outbound recording is now enabled.

2. Enable Inbound Call Recording

Inbound recording is configured at the number level. You’ll need to enable recording on each main line or landline number.

  1. Go to Settings → Number List.


  2. Select the location (e.g., Dallas) and locate your Main Landline Number.
  3. Hover over the number card and click the Pencil (Edit) icon.
  4. On the number settings page, toggle Record Calls to ON.

✓ Inbound recording is now enabled for the selected location.

If You Have Multiple Locations

Repeat the inbound recording steps for each location’s main line number. Outbound toggles will already appear per-location under the Call Recording section.

Final Check

  • Outbound recording toggles are ON for all locations
  • Inbound recording is enabled for each main line number

Once these settings are confirmed, your account is ready for Call Intelligence activation. If you need assistance, contact Adit Support.


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