Enabling Missed Call Texts
Missed Call Text can help your practice out when you have a busy schedule. In case any calls are missed, having a text letting the caller know they will hear from you soon can improve their experience.
To enable missed call text:
Navigate to the Engage module.
In the top navigation menu, hover over Auto-Reminders and select Missed Call Text. If you don’t see this option in the menu, click the three dots to view the rest of the menu options.
Click Add to create a new Missed Call Text or the pencil icon to edit an existing Missed Call Text.
- Here you can edit the reminder name, hours, and message.
Customizing hours requires that your Google page is connected to Adit. Click the Save button to save your confirmation.
Click the toggle switch to turn the Missed Call Text on or off.
If the switch is gray with the button to the left, it is off.
If the switch is orange with the button to the right, it is on.
Related Articles
Listen to a recorded call
You and your team can access recordings of your calls at any time from your Call Tracking dashboard. Many practices find it helpful to review recordings for quality assurance purposes, to check on staff training, or to refer back to patient ...Set Up Your Call Flow (Call Tree)
How to Set Up Your Call Flow The call flow allows you to do the following: Select which phones in your office should ring and when Establish your office schedule for inbound calls Play a greeting when patients call you Play a voicemail greeting for ...Temporarily override your call flow
Adit Voice has a built-in Call Flow Override so that you can create a temporary call flow without having to modify your normal flow. This is useful for planned holidays, unexpected office closures, and other situations where you need to change your ...Review and interpret Call Coaching opportunities
In the Call Tracking module, tracked calls are tagged with recommendations based on our team's observations of the call. You can use this feedback to coach your office staff and help improve your patient experience. To view your Call Coaching ...Add or remove columns in the call log
You can customize the Call Log to show you call details that you find the most useful. Navigate to the Call Tracking module. In the top right corner of the Call Log, click Table Settings. Check the box for each column you would like to add to your ...