To ensure you continue receiving incoming calls while your phone numbers are being ported to Adit Voice, you can temporarily forward your existing office phone number(s) to the Adit temporary routing number provided by your Onboarding manager.
This guide includes step-by-step instructions for phone service providers to help you configure network-level call forwarding. Once enabled, your current provider will automatically redirect incoming calls to Adit, allowing your practice to continue receiving calls without interruption while the port is in progress.
Before You Begin
Obtain your Adit temporary routing number from your Adit onboarding manager.
Ensure you have administrator access to your current phone provider's portal (if applicable).
Configure call forwarding before your scheduled port date to avoid any disruption in service.
After enabling call forwarding, place a few test calls from an external number to confirm that calls are reaching your Adit system.
Note: Call forwarding remains active with your current provider until your phone numbers are successfully ported to Adit Voice. Once the port is complete, calls will route directly to Adit, and any temporary forwarding can be removed if it has not already been disabled automatically.
If you're using the Weave Desktop App, here's how to forward calls:
Open the Weave Desktop App and sign in.
Click on your profile picture/avatar, or the Settings (gear) icon.
Go to Phone or Call Settings (the exact wording may vary slightly depending on your version).
Look for Call Forwarding or Forward Calls.
Turn on call forwarding and Select the phone number you want incoming calls forwarded to, or add a new number by selecting + New Number at the bottom of the pop-up window.
Click Save or Apply.
Don't see the call forwarding option? This can happen if:
Your Weave user account doesn't have permission to set up call forwarding.
Your practice's calls are routed a different way, managed by an administrator.
The setting needs to be turned on from the Weave Admin Portal instead of the desktop app.
Note: These steps are for forwarding all your incoming calls. If you instead want to transfer a call you're currently on to someone else, that's a different process — just let us know and we can walk you through it.
Having trouble? Call Weave Support at 866-519-3684, then press 1, then 2 to speak with a real person.
Tip: Ask Weave support to send a message to their "L2 technician" about a call forwarding issue and inform we need forwarding set up on their backend for both open and closed hours, as a permanent setting.
Option 1 – Using your office phone:
Pick up the handset and wait for the dial tone.
Dial *72
Wait for the dial tone again.
Dial the 10-digit phone number you were given (include the area code).
You'll hear a short "stutter" tone, then a normal dial tone — this means it worked.
Hang up.
Option 2 – Using the online account:
Sign in to your account online and click the Voice & Services tab.
Under Voice Access, click Manage Forwarding.
Choose your phone line, then click the arrow to see more options.
Turn on the switch for call forwarding, and make sure Prior to Ring is selected.
Click Manage Forwarding Lines, then add a name and the phone number you were given, and click Save.
Use the Forward all calls menu to pick your forwarding number.
Click Save.
You can set up call forwarding either through a web browser or the Xfinity app.
Option 1 – Using a web browser:
Go to the Xfinity Voice Call Forwarding Settings page and sign in with your Xfinity ID and password.
Option 2 – Using the Xfinity app:
Open the Xfinity app.
Tap the Services tab.
Under Home Phone, select View Xfinity Voice features.
Tap the Settings wheel icon (you may need to sign in again).
Tap Settings, then the menu drop-down.
Select Call Forwarding.
Once you're on the Call Forwarding screen, you'll see options for Basic, Advanced, and Selective Call Forwarding. For most offices, Basic Call Forwarding is what you'll need — this sends all incoming calls to one number.
To turn on Basic Call Forwarding:
Enter the 10-digit phone number you want calls forwarded to.
Click Update.
Need help? Call Comcast at (800) 266-2278 and their team can set it up with you.
For AT&T phone service, you can use the call forwarding codes:
Dial *72.
Enter the 10-digit phone number you want to forward calls to.
Wait for the confirmation tone or announcement.
Calls will now be forwarded to the specified number.
Place a test call to the AT&T number to confirm it forwards correctly.
Note: The exact feature codes can vary depending on whether the service is AT&T Wireless, AT&T Landline, or AT&T Office/Business service. If the codes above do not work, Call AT&T at 800-331-0500.
Log in to the Hunter Communications Hosted Voice User or Administrator Portal.
Navigate to Main Inbound Number or Call Routing settings.
Locate the Remote Call Forwarding or Call Forwarding option.
Enter the destination phone number where you would like incoming calls to be forwarded (for example, a temporary number or your new provider's temporary routing number).
Save the changes to enable network-level call forwarding
Need help? Please call 541-414-1422 to speak with Hunter communications support team to set this up for you.
This one is best handled by our support team since it's done through the admin backend. If you're doing it yourself:
Log in to the Mango Voice Admin Portal.
Click My Numbers and find the extension for the number you want to forward.
Click Switchboards, then open that extension.
Click External Transfer Element at the top.
Drag it to the very start of the switchboard.
Fill in:
Destination Number: the forwarding number you were given
Timeout: 100
Pass Through Caller ID: turned on
Require 1 on Timeout: turned off
Click Save.
Need help? Please call Mango Voice at (888) 541-1397 and ask them to set it up for you.
Dial *72.
Enter the 10-digit phone number you want to forward calls to.
Wait for the confirmation tone or announcement.
Calls will now be forwarded to the specified number.
Need help? Please call 1-844-968-7224 to speak with the Consolidated Communications support team to set this up for you.
Pick up the handset and wait for the dial tone.
Dial *72
Wait for the dial tone again.
Dial the 10-digit phone number you were given (include the area code).
You'll hear two short beeps, then a normal dial tone — this means it worked.
Hang up.
Option 2 – Dialpad Call Forwarding Instructions:
Forwarding Calls From Polycom: You can forward inbound calls to the telephone number given to you by the answering service. Here's how:
Press More on your home screen (can't be on an active call)
Select Forward
Enter the phone number and press Save.
Need help? Please call 1-888-246-2355 to speak with the Cincinnati Bell support team to set this up for you.
Log in to the 8x8 Admin Console or 8x8 Work Admin Portal using an administrator account.
Navigate to Users and select the user or phone number you want to configure.
Open the Call Forwarding or Call Handling settings.
Enable Always Forward and enter the destination phone number where you want incoming calls to be routed.
Save or apply the changes.
Need help? Call 8x8 Support at 1-888-898-8733 , then press 1, then 2 to speak with a real person.
Pick up the handset and wait for the dial tone.
Dial *72 (if you have a rotary/dial phone, dial 1172 instead).
Wait for the dial tone again.
Dial the phone number you were given.
You'll hear a stutter tone, then a normal dial tone — that means it's working.
Hang up.
Log in to your Grasshopper account at https://grasshopper.com/login.
Navigate to Settings and select the phone number or extension you want to configure.
Open Call Forwarding or Extensions (depending on your account setup).
Enter the destination phone number where you want incoming calls to be forwarded.
Save the changes.
Alternatively, you can configure call forwarding using the Grasshopper mobile app:
Open the Grasshopper app and sign in.
Go to Settings > Extensions.
Select the extension you want to update.
Edit the forwarding number and save your changes.
Need help? Call Grasshopper Support at +1 (800) 820-8210 ,to set this up for you.
Log in to the Intermedia Unite User Portal or Intermedia HostPilot (depending on your service).
Navigate to Call Settings, Call Handling, or Answering Rules.
Select the user or phone number you want to configure.
Edit the Always Forward or Call Forwarding rule.
Enter the destination phone number where you want incoming calls to be forwarded.
Save or apply the changes.
Need help? call their support team at 800-379-7729 and they can help you.
Log in to the GoTo Admin Portal at https://my.jive.com or https://admin.goto.com using an administrator account.
Navigate to Phone System and select the phone number, line, or user you want to configure.
Open the Call Routing, Find Me/Follow Me, or Call Forwarding settings (depending on your portal version).
Enable Call Forwarding or update the Incoming Call Route.
Enter the destination phone number where you want incoming calls to be forwarded (such as your temporary number or your new provider's temporary routing number).
Save or apply the changes.
Need help? call their support team at 1-866-890-8931 and they can help you.
Pick up the handset and wait for the dial tone.
Dial *72
You'll hear a stutter tone, then a regular dial tone.
Dial the 10-digit phone number you were given (include the area code).
When the call is answered (by voicemail or a person), hang up — forwarding is now on.
Pick up the handset and wait for the dial tone.
Dial *72
Wait for the dial tone.
Dial the phone number you were given.
A stutter tone followed by a regular dial tone means it worked.
Hang up.
Pick up the phone
Dial *72
Wait for the prompt,
Dial the phone number you were given, followed by #
Option 2 – Using Ooma Office Manager portal
Log in to the Ooma Office Manager portal at https://office.ooma.com using an administrator account.
Navigate to Users and select the user, extension, or main company number you want to configure.
Open Call Handling, Call Forwarding, or Virtual Receptionist (depending on whether you're forwarding a user or the main number).
Enable Always Forward (or configure the incoming call routing as needed).
Enter the temporary destination phone number (such as your Adit temporary routing number).
Save or apply the changes.
In the navigation bar, click Settings.
Click Phone in the left panel.
Click Incoming call rules.
Click Incoming calls under the My work day section — this is where you'll set up how your calls are answered.
Under Ring settings, click Add number.
Click Save in the bottom right corner.
Tap your profile picture in the top left corner.
Tap Incoming call rules.
Tap Incoming calls under the My work day section — this is where you'll set up how your calls are answered.
Under Ring settings, tap Add number.
Tap Save in the upper right corner.
Sign in to the Admin Portal.
Click the Phone section.
Click Incoming call rules.
Click Incoming calls under the My work day section — this is where you'll set up how your calls are answered.
Under Ring settings, click Add number.
Click Done.
Scroll down and click Save in the bottom right corner.
Go to the Home screen on your phone.
Scroll down and choose Call Forwarding.
Turn Call Forwarding on.
Type in the phone number and confirm.
Open the Phone app.
Tap the three dots in the top right corner.
Tap Settings.
Scroll down to Supplementary Services.
Tap Call forwarding.
Choose Always forwarded.
Type in the phone number you were given.
Tap Enable.
Pick up the phone
Wait for the dial tone.
Press *72
When you hear the tone, dial the number you were given.
Once it's answered, forwarding is turned on.
Sign in to your Xfinity Voice Call Forwarding Settings with your Primary or Manager Xfinity ID and password.
Open the Xfinity app.
Tap the Services tab.
Under Home Phone, select View Xfinity Voice features.
Tap the Settings wheel icon (Xfinity app sign-in may be required).
Tap Settings, then the Menu drop-down.
Select Call Forwarding and then Basic call forwarding
Under Basic Call Forwarding, enter the 10-digit number you want calls forwarded.
Click Update.
Dial *72
Dial the number you were given.
Once it's answered by a person or greeting, forwarding is turned on.
Option 1 – Using your phone:
Dial *72 from your Vonage phone and wait for the prompt.
Enter the area code and phone number you were given.
Press 1 to confirm.
Option 2 – Using your online account (for regular staff):
Sign in to your online account.
Click your profile picture, then Settings.
Click Call Forwarding, then turn on Forward All Calls.
Enter the phone number to forward calls to.
Option 3 – If you're an office administrator:
Sign in to the Admin Portal.
Click Phone System, then Extensions.
Hover over your extension and click the pencil icon.
Click Call Forwarding, then turn it on.
Choose the extension or number to forward to.
Need help? Call 844-365-9460 (business) or 1-866-901-0242.
Log in to secure.cytracom.net.
Click PBX.
Click Phone Numbers, then Call Forwards.
Enter the temporary phone number you were given.
Go back to Phone Numbers. For each number you want forwarded:
Click Edit.
Scroll to Standard Routing.
Change it from "Default" to "Forward," and choose the number you just entered.
Click Save.
Need help? Call 877-411-2987.
Log in to your RevenueWell PBX app.
On the left side, find the number panel and click Add Extension.
Add the phone number you were given underneath it, and save.
Turn the call forwarding switch ON.
Need help? Call 847-597-1745.
Please call 888-969-4249 and their team will help you set this up.
Please call 800-930-9912 and their team will help you set this up.
Call Tech Support at 855-982-9466 and they can help.
Or, if you have a Yealink phone (older setup):
On the phone screen, go to Menu, then Call Features.
Choose Always.
Select On.
Type in the phone number to forward calls to.
Press Save.
This one is a bit more technical, so we recommend having our team help. If you'd like to try it yourself:
Open your web browser and navigate to the 3CX Management Console URL.
Enter your admin credentials to log in.
In the left-hand menu, click on "Extensions."
Find and select the extension you want to forward calls from.
Once you've selected the extension, click on the "Forwarding Rules" tab.
You will see several sections such as "Available," "Away," "Do Not Disturb," etc. Configure the forwarding rule for the desired status. Usually, you might want to set this for the "Available" status if you want calls forwarded at all times.
In the chosen status section (e.g., "Available"), look for the option to forward calls.
Check the option "Forward to External Number."
Enter the external phone number to which you want to forward the calls. Make sure to enter the number in the correct format required by your VoIP provider (e.g., including the country code).
After entering the forwarding number, make sure to click "OK" or "Apply" to save your changes.
Double-check that the settings have been applied correctly.
To ensure the forwarding is working correctly, call the business number from another phone.
Verify that the call is being forwarded to the external number you specified.
Log in to the Cox Business MyAccount or Hosted Voice Portal using an administrator account.
Navigate to Voice, Users, or Call Manager.
Select the user, extension, or main business number you want to configure.
Open Call Forwarding, Call Handling, or Incoming Call Routing.
Enable Always Forward (or Forward All Calls).
Enter the temporary destination phone number (such as your Adit temporary routing number).
Save or apply the changes.
Option 1 – Using your phone:
Dial 72# — you'll hear a tone.
Enter the number to forward to.
You will hear two beeps.
If you don't get through, try again.
Option 2 – Using the online portal:
Log in to the Giant Communications portal.
Look for Call Forwarding or Call Routing in the menu.
Choose to forward all calls.
Enter the phone number, including area code.
Save your changes, and make sure forwarding is turned on.
Test it with a call to the office number.
Sign in to your Google Voice account at https://voice.google.com.
Click the Settings (gear) icon in the upper-right corner.
Under Account or Calls, locate Linked numbers.
Select the Practice Main line number.
Enter the phone number where you want calls to be forwarded and complete the verification process if prompted.
Once the number is verified, enable Forward calls to linked numbers by turning on the toggle next to the linked number.
Log in to your Peerlogic account.
Look for Call Management, Call Settings, or Phone Numbers in the menu.
Click on the phone number you want to forward.
Turn on Call Forwarding.
Enter the phone number to forward to, including area code.
Save your changes.
Test it with a call to your office number.
Log in to the QuestBlue portal.
Look for Routing or Call Management.
Find your business phone number.
Turn on call forwarding and enter the phone number, including area code.
Make sure "forward all calls" is selected.
Save your changes.
Test with a call to your office number.
Dial *72
Dial the area code and phone number to forward to.
After a short pause, a tone will confirm it's active.
Log in to the Thread Communication website.
Go to Phone Numbers and click the number to edit.
Change both "If Holiday" and "Route To" settings to Outside Number.
If "Screen for Privacy" is turned on, turn it off.
Option 1:To turn on (from your phone):
Pick up the handset and dial *72
Enter the phone number to forward to, including area code.
Wait for the confirmation tone.
Hang up.
Option 2: using the online portal (if available):
Log in to your Windstream business account.
Go to your call settings.
Turn on call forwarding and enter the phone number.
Save your changes.
Log in to the HTC Hosted VoIP User or Administrator Portal using your account credentials.
Navigate to Users, Voice, or Call Management.
Select the user, extension, or main business phone number you want to configure.
Open Call Forwarding, Call Handling, or Answering Rules.
Enable Always Forward (or Forward All Calls).
Enter your Adit temporary routing number as the forwarding destination.
Save or apply the changes.
Important note:If you are switching from HTC Hosted VoIP to Adit Voice, we do not recommend forwarding calls from HTC to Adit during the number porting process if your practice receives multiple simultaneous inbound calls. HTC's forwarding behavior may only support one active forwarded inbound call at a time. If your office is already on a forwarded call and another inbound call arrives, the additional caller(s) may receive a busy signal instead of being forwarded.Once your phone numbers have successfully ported to Adit Voice, this limitation no longer applies, and Adit will handle multiple simultaneous inbound calls based on your call flow and available users.