Overview

The Voicemail Dashboard in Adit Call Intelligence centralizes all patient voicemails your practice receives. Each voicemail is analyzed by Adit AI to surface key insights—such as the patient’s sentiment, reason for calling, and whether follow-up is required—so your team can manage messages promptly and efficiently.

This dashboard only includes voicemails left for your practice. Voicemails that your team leaves for patients appear under Outgoing Calls.

Start the Guided Walkthrough (recommended)

🎥 Watch this guide > Learn how to explore your Voicemail step-by-step in our interactive walkthrough. ▶ Watch: Voicemail Walkthrough

Voicemail Analysis Panel

Each voicemail entry includes a detailed AI-generated analysis to help your team understand the nature of the message without listening to the full recording.

What you’ll see:

• Summary — A brief AI-generated recap of the voicemail.
• Transcript — The full written transcription.
• Call Type — Categorization of why the caller reached out.
• Call Outcome — Whether the caller’s need was resolved.
• Reason for Visit — The specific visit type the patient referenced.
• Reason for Not Booking — Why booking did not occur.
• Sentiment — Caller emotion (Happy, Neutral, Unhappy).
• Revenue Potential — Estimated value of the opportunity.
• Follow-Up Tasks — Any automatic tasks created from the voicemail.

Note: Voicemails are not scored because there is no two-way interaction.

Voicemail Table Overview

The Voicemail Inbox table lists all incoming messages along with AI insights to help your team prioritize follow-up.

Available Columns:

• Caller — Name or phone number of the caller.
• Tracking Number — Number that received the voicemail.
• Time — Timestamp of the voicemail.
• Location — Practice location that received the call.
• Source — Marketing source tied to tracking number.
• Duration — Length of the voicemail.
• Voicemail Box — Mailbox that received the message.
• Patient Type — New, Existing, or Non-Patient.
• Call Type — Categorization from analysis.
• Outcome — Result of the voicemail analysis.
• Sentiment — Caller emotion detected by AI.
• Reason for Visit — What the caller needed.
• Reason for Not Booking — Why booking didn’t occur.
• Revenue Potential — Estimated value of the opportunity.
• Open Tasks — Pending tasks linked to the voicemail.
• Closed Tasks — Completed tasks linked to the voicemail.
• Notes — Manual notes added by staff.
• Custom Tags — Practice-added labels.

Archive & Unarchive

Use the archive feature to keep your Inbox focused on active messages.

• Archive — Moves a voicemail to the Archived tab.
• Unarchive — Moves a voicemail back into the Inbox.

📍 Where to Find It

Navigation Path: Adit App → Call Intelligence → Voicemails