A Voice Print is a secure voice sample of a staff member that allows Adit Call Intelligence to recognize who spoke during a phone call.

Every person’s voice is unique. Voice Print captures key vocal characteristics so Adit can confidently distinguish staff voices from patient voices, even when names are not spoken during the call.

Once a Voice Print is created, Adit uses it to:

• Tag calls to the correct team member

• Improve reporting accuracy

• Assign follow-up tasks to the right user

• Power coaching, analytics, and performance insights

Why Is Voice Print Needed?

Voice Print improves the accuracy of:

• Speaker identification (staff vs patient)

• Call analytics and performance reporting

• Task assignment based on who handled the call

Note:
Call Intelligence continues to work even without Voice Print.
However, Voice Print adds an extra layer of reliability, especially in calls where staff names are not clearly mentioned.

How Does Voice Print Work?

Voice Print follows a simple three-stage process:

1. One-Time Setup
   Each staff member records a short voice sample.

2. Background Learning
   The AI learns the voice over time while calls continue to work normally.
   (There is no loss in functionality or accuracy during this phase.)

3. Fully Active
   Once training is complete, Voice Print automatically helps identify speakers on all future calls.

Voice Print Statuses

You may see one of the following statuses under Preferences → Voice Print:

• Failed
  Voice Print was not submitted, or the upload did not meet minimum requirements.

• Processing
  Voice Print was submitted successfully and the AI is learning the voice.

• Success
  Voice Print is fully trained and actively being used for speaker identification.

While Voice Print is in Processing, speaker identification continues to work using call transcripts.

Set Up Your Voice Print — Web / Desktop

Prerequisites

• Computer with a working microphone

• Browser access (allow microphone permissions)

• Access to Call Intelligence

Steps

1. Go to Call Intelligence → Preferences → Voice Print

2. Select Use Microphone in your Computer

3. When prompted by Chrome, click Allow this time

4. Click Record Me and read the passage shown on screen

5. Click Stop Recording

6. Use Play to review the recording

7. Click Save to upload the Voice Print

If needed, click Discard to re-record.

Verify or Update Your Voice Print

1. Go to Preferences → Voice Print 

2. Check the status — Success, Processing, or Failed

3. If the status is Failed, re-record using the steps above

4. Even if status is Success, you may re-record if needed

Set Up Your Voice Print — Mobile App

This method is recommended if:

• Your computer does not have a microphone, or

• You want staff to record using a mobile device

Steps

1. Open the Adit Mobile App

2. Go to Settings → Voice Print

3. Tap the + icon (top-right)

4. Select the user and tap Done

5. Hand the phone to the user

6. Tap the microphone icon to start recording

7. Read the displayed passage clearly

8. Tap Stop, then Save

Optionally tap Play to review the recording.

Create Voice Prints Without Call Intelligence Access

Yes — this is possible using the Mobile App.

A user who has access to the mobile app can:

• Log in on their phone

• Hand the device to other staff members

• Record Voice Prints on their behalf

This allows practices to create Voice Prints for users without granting them access to Call Intelligence, while still enabling accurate speaker identification.

Common Issues & Troubleshooting

Unable to record using microphone

• The system may not have a microphone, or

• Browser permission was not granted

Check Browser microphone settings and select Allow.

Voice Print shows “Failed” after upload

• Recording may not meet minimum length or clarity requirements

• Re-record and submit again

If failures occur across multiple users or practices, this may indicate a backend issue and should be escalated.

Where to Find This Feature

Navigation Path:
Call Intelligence → Preferences → Voice Print