Create and Send a Mass Text
Mass texts allow you to deliver personalized messages to a specific group of patients all at one time. Mass Texting is useful for urgent messages, such as office closures due to weather.
Mass Text Limits
In order to protect your practice's messages from being blocked as spam, Adit imposes a daily limit on mass texts. These limits are aligned with carrier limits and industry standards.
For clients in the US, your daily mass text limit is based on your 10DLC registration:
- Low-volume registration allows you to send up to 1,500 mass texts per day.
- High-volume registration allows you to send up to 35,000 mass texts per day.
- If you have no 10DLC registration, you can send up to 300 mass texts per day.
To understand more about 10DLC, click here.
For clients in Canada, your daily mass text limit is 35,000 mass texts per day.
Mass Text Recipients
Send a Mass Text
How to Send a Mass Text
1. Navigate to the Engage module.
2. On the left navigation menu, click on Mass Texting.
3. Click the "Add Campaign" button.
3. Click the "Add Campaign" button.
4. In the Pop up select the Location and enter a Campaign Name, then select "Begin".
5. In text box, enter in the message you would like to send. You can use Dynamic Placeholders to make the message more personalized for patients.
6. Clicking on "Add Recipients"
7. Click on the dropdown, and choose a segment or patient list
7. Click on the dropdown, and choose a segment or patient list
7. Click Save once done.
Note: Individual patients can be removed from recipient list by deselecting the box beside their name
9. When scheduling a campaign for later, Select the Date and Time, and then select Schedule Campaign
How to Cancel a Mass Text Campaign
1. Navigate to the Engage module.
2. On the left navigation menu, click on Mass Texting.
3. In the table, click on the X icon under the Actions column to cancel the campaign
4. In the pop up, confirm the cancellation.
