Create and send a mass text

Mass texts allow you to deliver personalized messages to a specific group of patients all at one time. Mass Texting is useful for urgent messages, such as office closures due to weather.

Mass Text Limits

In order to protect your practice's messages from being blocked as spam, Adit imposes a daily limit on mass texts. These limits are aligned with carrier limits and industry standards.

For clients in the US, your daily mass text limit is based on your 10DLC registration:

1. Low-volume registration allows you to send up to 1,500 mass texts per day.
   
2. High-volume registration allows you to send up to 35,000 mass texts per day.
   
3. If you have no 10DLC registration, you can send up to 300 mass texts per day.
   

To understand more about 10DLC, click here.

For clients in Canada, your daily mass text limit is 35,000 mass texts per day.

Mass Text Recipients

In order to send a mass text, you will first need to define a patient segment or a patient list.

Send a Mass Text

To create and send a mass text:

            1. Navigate to the Engage module.

            2. On the left navigation menu, click on Mass Texting. 

      3. Click the "Add Campaign" button. You should see this pop up appear

            4. Fill out the form fields:

1. Choose the Location and give it a Campaign Name; click "Begin".
2. In the Message field, enter the text you would like to send.
   
3. Use Add Variables & Links to allow the message to pull patient details for a more personalized experience.

            

            5. Select the desired patient segments to whom you would like to send this mass text by clicking on "Add Recipients". Check the box beside the segment or patient list intended to be used.

            6. Click Save once done.
            Note: Individual patient can be removed by deselecting the box beside their name from the list.

            7. Review your campaign.

            8. If everything is correct, click Send Now.

            If you would like to schedule this campaign to be sent later, click Schedule.
            Select the Date and Time to send your mass text campaign.

            Click the Schedule Campaign button.

Cancelling mass text campaigns

            1. Navigate to Engage > Mass Texting
            2. Find the Campaign you wish to cancel and click on the 

            3. Click on the Edit (Pencil) icon under the Actions column.

            4. Click Cancel at the top right and confirm the action.

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