Adit Call intelligence
Calls overview - Adit Call Intelligence
Overview The Calls section is the central log of every phone interaction your practice has – answered calls, outbound calls, missed calls, and voicemails. From here you can filter call activity, review AI call analysis, and track how well your team ...
AI Intelligence Overview - Adit Call Intelligence
AI Intelligence provides a complete, data-driven view of your practice’s performance across calls, opportunities, call handling, task management, and location-level metrics. This article gives a high-level overview of each dashboard before you ...
AI Coaching - Adit Call Intelligence
Overview AI Coaching in Adit Call Intelligence provides a complete view of how your front desk is performing on patient calls. It analyzes scored conversations, tracks coaching opportunities, highlights unhappy customer trends, and shows how ...
Opportunities Overview - Adit Call Intelligence
Overview The Opportunities Dashboard in Adit Call Intelligence helps your practice track every booking opportunity — whether it comes from new patients calling for the first time or existing patients reaching out for appointments. It shows how many ...
Voicemail Overview - Adit Call Intelligence
Overview The Voicemail Dashboard in Adit Call Intelligence centralizes all patient voicemails your practice receives. Each voicemail is analyzed by Adit AI to surface key insights—such as the patient’s sentiment, reason for calling, and whether ...
Call Tasks Overview - Adit Call Intelligence
Overview The Call Tasks surfaces all follow-up tasks Adit creates from call analysis — such as scheduling callbacks, insurance checks, billing follow-ups, and confirmations. Use this dashboard to track workloads, complete actions, and ensure no ...
Getting Started with Adit Call Intelligence
Overview Adit Call Intelligence listens to your practice phone calls and automatically turns them into useful insights and actions. It generates call summaries, identifies who answered the call, understands why the patient called (scheduling, ...
Summary Dashboard Overview - Adit Call Intelligence
Overview The Summary Dashboard gives your practice a real-time view of front desk performance. It brings together key call intelligence metrics like new patient conversions, caller sentiment, call categories, and booking efficiency — all in one ...
Popular Articles
Turn advanced scheduling on or off
Advanced Online Scheduling allows your patient to book specific services at specific times, directly into your EHR schedule. This helps streamline your scheduling and saves your staff time by allowing patients to book on their own. Note: Advanced ...
Add a service to your online scheduling form
Defining your services will allow patients to book with a particular provider in a particular operatory at a particular time, ensuring your schedule is seamless and saving your office staff time. Make sure the services are clearly defined and easy ...
Guide to Adit Notifications
Adit Voice makes it super easy to manage and view your missed calls, voicemails, eFaxes, and all of your notifications in one place. How to Quickly View Your Phone Notifications. Call Pop. When logged into the homepage of your dashboard, you can ...
Guide to Adit Academy
Welcome to Adit Academy! Adit Academy is a free online training program that offers courses designed by product experts to help you expand your understanding and use of the Adit platform. Our courses feature expert training videos and articles with ...
Send an eFax
Adit’s eFax feature uses your email to send and receive faxes so that your office can take one more step towards being paperless. In order to send an eFax from your office, your outgoing email needs to be set up and verified. Sending an eFax. You can ...