How To: Manage Communication Opt Outs (for Patients)
Patients can opt in or out of communications from an Adit practice at any time. For detailed instructions on how practices can manage communication preferences on their patients' behalf, please see How To: Manage Communication Opt Outs (for Practices).
Our granular, message-level text and email customization gives you complete control over your communication preferences and maximum flexibility to hear from your doctor's office on a level that works for you. Text preferences are managed on the phone number level, so editing the preferences for one patient will apply to all patients who use the same phone number, such as a parent and their children.
Opting out of any communications will also opt out ALL other patients who share the same mobile phone number.
How We Give You Control
There are three ways to manage your opt-in and opt-out settings:
- By texting the word START or STOP to the office's phone number at any time,
- In response to an automated message from the office, or
- By clicking the link in the footer of any automated email from the office.
When you receive an automated text from your doctor, it should contain a “Reply STOP to opt out” disclaimer message. If it doesn’t yet, please let the office know so they can update their message templates!
You can reply STOP to that automated message when prompted, or simply text STOP to the office number at any time. This will immediately opt you out of all text communication from that office. You will receive a confirmation message that you have been unsubscribed from all texts from that number and a link to manage your preferences further.
If you are already opted out, you can text START to the office number at any time to be immediately subscribed to all text communication from that office.
When your doctor sends an automated email, it will have a link in the footer to manage your communication preferences.
How To Update Your Preferences
When you click the link provided in the confirmation text or in the email footer, you will get a screen that looks like this.
Note that there may be two separate tabs on this screen: one for texts, and one for emails. You can manage your preferences for each type separately. On each tab will be a list of all the different kinds of messages you might receive from this practice along with a brief description of each message, so you know exactly what you are opting in or out of.
Tap or click the toggle switch so that it is orange and to the right if you would like to receive that kind of message.
Tap or click the toggle switch so that it is grey and to the left if you would like to opt out of that kind of message.
When you have finished making your choices, click the Save button at the bottom of the page.
You may receive a confirmation message letting you know that your preferences have been updated; this message will also contain the link again, in case you want to make any further changes to your communication choices.
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