Appointment reminder messages are a valuable tool to help reduce the number of no-shows and last-minute cancellations.  

Note: Appointment reminders are only available if your EHR is integrated with the Adit platform. Appointment reminders require status mappings to be completed, please refer to this article: Edit status mapping

To create an appointment reminder:

1. Navigate to the Engage module.

2. On the navigation menu, go to Auto-Reminders and then select Appointment Reminders . 
   

3. Click on +Add to create a new reminder.

4. Fill out the fields:
   

1. Reminder Name: name this reminder so you can identify it later (i.e. 1 Week - Unconfirmed).

2. Send Via: SMS, Email, or Voice - how would you like this reminder to be delivered to your patients?

3. Send Reminder To: choose the appointment status that patients will have in order to receive this reminder.

4. Advanced Filters: these filters allow you to further define who should receive this reminder based
   

1. Appointment Type
   

2. Provider
   

3. Operatory
   

5. When to Send: how far before/after the appointment does the reminder need to go out?

6. Time of Day: at what time would you like the reminder to be sent?

7. Spanish Auto-Reminder?

8. Edit Message: customize the message for this reminder.
   

5. Click the Save button