Troubleshoot an issue with the mobile app

Troubleshoot an issue with the mobile app

Adit Mobile App Troubleshooting

If you're having problems, please try deleting the app from your device entirely, and reinstalling. This will make sure you have a clean install and will refresh the link between Adit and your Android or iOS device.

For Android

  1. Delete the app on your Android by holding on the app’s icon for a couple of seconds then drag to the top right-hand corner to Uninstall. When asked "Do you want to uninstall this app?" select OK.
  2. Launch the Google Play store app.
  3. Search for the Adit app (make sure you choose the one with our logo, ) then tap the Install button to reinstall it. Wait for the app to download and install.
  4. Fully restart your Android device
  5. Now you've done a hard restart on your Android device, try the App again to see if the issue is resolved. When you open the app, you'll need to login again using your Adit account credentials

Depending on which model of Android you have, this process will look different. Nothing more is needed to perform this task than a basic shutting down and powering back on of your device. Most of the time this simple task can cure a lot of frustrations you might be experiencing with your Android!


For iOS

  1. Delete the app on your iPhone by holding on the app’s icon for a couple of seconds (hold until the icons start to wiggle), then tap the x in the top left corner of the app icon, then tap Delete.
  2. Launch the App Store app.
  3. Search for the Adit app and tap the Download button to reinstall it. Wait for the app to download and install.
  4. Perform a force restart on your device
  5. Now you've done a hard restart on your iPhone, try the App again to see if the issue is resolved. When you open the app, you'll need to login again using your Adit account credentials.

If the problem still exists, you can reach out to us at support@adit.com to schedule a remote assist session with a member of our technical support team!





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