Text a patient or respond to a patient's text
Adit’s Engage module allows you to quickly and easily communicate with your patients via text message from one easy page.
To access patient texting:
Navigate to the Engage module.
In the top navigation menu, select SMS. If you don’t see this option in the menu, click the three dots to view the rest of the menu options.
Current chat threads will be listed on the left side of the page.
To send a message to an existing patient or add to an existing thread, type the patient’s name in the Search bar and select the matching suggested patient.
To send a message to a new patient or start a new thread, click + New Chat and type in the patient’s name and phone number.
Press Start to start the conversation.
Type your message in the text box at the bottom of the page.
Click the Arrow to the right of the text box to send your message.
When a patient responds to a text message, you’ll get a notification. Navigate back to the Engage module and click on the appropriate patient’s thread to continue the conversation!
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