Set up browser notifications
Browser notifications are easy to set up but many times can be delayed because of different tabs and processes running on your browser.
We do not recommend enabling browser notifications unless notifications are not a time-sensitive need for your daily use-case. Browser notifications are usually used by an off-site staff member that wants to stay engaged but is not responsible for picking up calls.
Here is how to set up browser notifications:
Click on the Bell icon on the top right corner
Toggle on Browser Notifications
Next you will need to ensure that browser notifications are enabled on your browser. To do this, in the address bar of your web browser, there is a lock icon, click on the icon. A menu will appear, you will see notifications and pop-ups and redirects, select “Allow” in the drop down menus for all three.
Next you will need to enable notifications on your computer. To do this:
Select the Windows icon on your computer
Search for notifications
Select “Notifications and actions” setting
Scroll down until you find the web browser you use (ex: Google Chrome, Mozilla, Firefox, Microsoft Edge, etc.)
Turn the toggle to “On”
Below are a list of some of the main notifications you can expect to receive on your browser:
Incoming Call from a Patient: here you can see what a notification will look like when a recognized patient is giving you a call
Incoming Call from an unrecognized caller: you will see the notification for just the phone number without any more details.
Missed Call
New Voicemail
Patient Form received
Appointment request
Contact us request
Text message received
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