Request a Payment

Request a Payment

Request a payment from your patients via text or email for them to pay online, charge a card on file or collect a payment in person or over the phone through one easy interface.

We recommend using Text to Pay, it’s the fastest and easiest way for your team and your patient!

To Request a Payment:

  1. In the top navigation menu, locate the “+” Create Request icon in the top-right navigation bar.
       

  1. Select the Payment Request icon
  2. Enter the Patient Name, Phone Number, and Email.
    If your EHR is integrated with your Adit platform, you can select an existing patient from the dropdown menu.
  3. Enter the amount of the payment.
  4. Click the Next button.
  5. Select your desired payment method:

For Text To Pay


  1. Select Text to Pay as the payment method
  2. Edit the message text, if desired.
  3. If you would like to attach an invoice or statement to the message, click Choose File and upload the attachment.
  4. Click the Send button
  5. The patient will then receive a text to pay their balance online.

Charge Card on File

Practices can now charge a patient's saved card on file directly to collect one-time payments.

With this feature, staff can charge a stored card in just a few clicks when creating a payment request, making it faster and easier to collect payments without requiring the patient to be present or re-enter card details.

What's New

  • Charge Card on File is available as a payment method when creating a payment request.

  • Staff can collect one-time payments instantly using a patient's saved card.

How to Charge a Card on File

  1. Navigate to the patient's profile and create a new Payment Request.

  2. Under Payment Method, select Charge Card on File.

  3. Choose the saved card you'd like to charge from the list of cards on file.

  4. Enter the payment amount and any relevant notes.

  5. Click Charge to process the payment immediately.

The transaction will be recorded in the patient's payment history just like any other payment.



For In-Office Payment

  1. Select In-Office Payment as the payment method

  2. Wait for the terminal to connect.

  3. Confirm the amount to collect.

  4. Insert or swipe the patient’s card on the terminal and follow the terminal prompts to complete the payment.


For Manual Card Entry

  1. Select Manual Payment as the payment method

  2. Enter the credit card information and email 

  3. Click Process to run the payment

  4. The patient will receive a receipt to their email


For Cash/Check Payments (Offline Payment)

  1. Select Offline Payment is the payment method

  2. Select if the patient has paid by cash or check.

  3. Enter any notes or comments in the Remarks field.

  4. If a discount or gift card is used, you can click + Add Discount / Gift Card Amount and enter the amount to be deducted by that discount or gift card.

  5. Click Confirm 

 



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