Adit Pay makes it easy to fully or partially refund a patient when needed.

To initiate a refund:

1. Navigate to the Adit Pay module

2. In the top navigation menu, select Payments.  If you don’t see this option in the menu, click the three dots to view the rest of the menu options

3. Click on the patient’s name of the payment you would like to refund

4. Locate the payment to refund and scroll all the way to the right.

5. Click Initiate Refund

6. Enter the amount you want to refund.

7. Select a Refund Reason. If you select Other, enter the specific reason in the provided text box

8. Confirm you have the correct email address for the patient

9. Click the Refund button
   
   

The refund will be processed in the same manner it was captured, so payments processed with a credit card will be refunded back to the credit card, and payments made offline (cash/check) will need to be refunded offline (cash/check).