How To Filter Out Automated Text Messages
You can filter automated messages from your conversations with Patients by following these steps:
Navigate to the Engage module.
On the left navigation menu, select Messages.
After confirming that the correct location is selected from the dropdown in the top-left corner, click "Home" in the second column from the left under the "Shortcut" heading.
Then click on the "Filter" option on the top right of the third column from the left.
Click on "Add Filter" and after that select "Message Type" from the dropdown.
Click on the dropdown below the Message type to view all types of messages that can be selected or filtered out
Clicking on the checkbox beside each type of message will show all of the selected automatic texts sent from auto-reminders.
Clear a checkbox to hide that type of text from the conversation. Any unchecked text types will be filtered out and will not be displayed.
Alternatively, you can click on the "Hide Automated Texts" quick filter to display only manually sent texts. This automatically selects the appropriate options from the same dropdown filter.
After making your selection(s); automated or manual, click "Apply" to confirm and apply the changes.
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