What to do if my EHR is disconnected from Adit

How do I know if Adit is disconnected from my Practice Management Software (PMS/EHR)

At times, interruption may occur in the connection between your PMS server and Adit. The most common causes for this kind of interruption include:

a. The Adit server application (Pozative.exe) has been accidentally closed.
b. There was an interruption in your server's internet connection.
c. Your server computer was turned off.
d. The server login password has been changed.

Disconnections like this are fairly routine and will normally resolve on their own (for example, when internet access is restored or the server turned back on). However, 

To check if your Adit account is disconnected from your PMS:

  1. When you are logged into your Adit account, you will see a pink banner notification across the bottom of the screen. This means the connection between it and your PMS is broken, and information between the two are no longer syncing.
    The message will say:     Alert: Your EHR/PMS seems to be Disconnected. To continue using Adit, please turn on your server computer and make sure that the Adit application is running. Locations affected: view here


If you notice the pink "EHR Disconnected" banner at the bottom of your Adit screen persists after a few minutes, here are a few steps you can take:


1. Refresh the Adit desktop app or your browser window. If the banner goes away, that means we're re-connected an no further action is needed.

2. Check your server computer to make sure it is turned on, not in sleep mode, and connected to the internet.

3. Restart your server computer.

4. Ask your administrator if the system password (password to login to the server computer) has been changed. If so, please contact Adit to share the new password.


If none of the above resolve the issue (and the pink banner still persists), please send us an email to support@adit.com or call us at (832) 225-8865.