Adit Pay FAQs

Adit Pay FAQs

  1. What is Adit Pay? 

Adit Pay is a convenient payment processing solution that allows your practice to manage your payments all within one platform. You can see an overview of all patients with pending balances, send payment requests, initiate refunds, & automate payment reminders. You can easily send a quick link to patients to pay their balance online, or process credit cards in person with a terminal.

  1. How much is it to use Adit Pay? 

The Adit Pay module itself is free to use and included with your Adit Platform! The card processing fees are:

  1. 2.9% + 0.30 cents for card not present transactions (online payments)
  2. 2.25% + 0.20 cents for card present transactions (using the terminal)

  3. How do I set up Adit Pay?

To learn more about setting up your account click here. 


  1. I am trying to set up my Adit Pay account, but it says that my access is restricted. Why is that?

You can only create an account if you have owner-level permissions. Please contact your admin to start the set up!

  1. Can I use Adit Pay in Canada?

Yes, Adit Pay is currently available in the US and Canada. 

  1. Do I have to buy a terminal to use Adit Pay? 

No, you do not have to buy a terminal to use Adit Pay! It is highly recommended to buy one since it is the only way to accept in office payments, however you can still only use the text-to-pay and Manual Card Entry feature and accept payments online!

  1. How much is the terminal? 

The terminal costs $100. To learn more about purchasing a terminal click here.

  1. Can I use another terminal from my previous payment processor? 

Currently the Terminal's that can be used with Adit Pay is the Wise E BBPOS & S700 Reader. 

  1. Can I create an installment plan? 

Yes, please click here to learn how to use our payment plans feature.

  1. How long does it take for me to receive my funds from Adit Pay? 

The default payout schedule is set to be on a weekly basis. Once the platform sends out the money collected in that time frame, it can take up to 2 business days to deposit into your bank account. 

  1. Does Adit Pay write into my PMS? 

Yes, depending on your software, the payment activity will be written into the communication logs/journal. Adit Pay can integrate with the following:


  1. How long does it take for the Payment to Post in the Patient Ledger?
Payments made through Adit Pay will post into the Patient Ledger in your EHR/PMS within 5 - 10 minutes.
  1. Where can my patients use a Text-To-Pay link?
You can send a text-to-pay link to any patient, but for them to access the link they must be physically located in one of the following countries:
  1. United States
  2. Canada
  3. Puerto Rico
  4. Bahamas
  5. India
  6. Philippines
  7. Features of Adit Pay

1. Payments will be posted in the ledger (within 5 - 10 Mins)

2. Payment Plans & Subscription

3. Process Insurance Payments

4. One- Click Checkout (Text to Pay)

5. Payment reminder (Manual & Automatic)

6. Bulk/Mass Payment Request - Multiple Patients

7. Competitive transaction fees in the Industry

  1. Benefits/Features of our Terminal

1. Portable Card Terminal (can be connected on WiFi)

2. Google Pay/Apple Pay

3. Tap to Pay (Contactless Payment)

4. Firmware Latest

  1. Payouts options available on Adit Pay

  • Daily

  • Weekly

  • Monthly

  1. Types of Payment Method

  1. Does Adit Provide A Free Terminal or Dock?

No

  1. What are the major details I need before signing up for Adit Pay?

For Business Type Individual: (United States & Canada)

    • Owner-Level access in Adit

    • Business Legal Name

    • Owner’s Full SSN

    • Driver’s License Picture (JPG or PNG)

    • Bank account details - (A/c Holder Name, A/c Number & Routing Number)

For Business Type Company: (United States)

    • Owner-Level access in Adit

    • EIN Number (Employer Identification Number)

    • Business Legal Name (As per IRS Form for the mentioned EIN)

    • Owner's Full SSN

    • Bank Account Details - (A/c Holder Name, A/c Number & Routing Number)

  1. Can Adit login into our Adit application and sign up on our behalf?

No because of HIPAA & PCI DSS Compliance

  1. Is Adit Pay HIPAA and PCI DSS Compliant ?

Yes

  1. Can we sign up on Adit pay without purchasing a Terminal?

Yes

  1. Which user access level is required for Adit Pay Sign Up?

Owner Level

  1. Terminal & Dock Pricing

    • Related Articles

    • Adit Financing FAQ's

      What is Batch Quick Screen? Batch Quick Screen is a feature that has the ability to check Prequalify Patients without impact to Credit Score What is the difference between Gross and Net payments to reflect on the Preferences page Gross payments ...

    • Adit's Usage Policy

      Included In Your Subscription Your Adit subscription includes: 2 phone numbers Unlimited Adit Voice minutes Unlimited 1:1 text messaging 500 call tracking minutes 100 video minutes 20,000 emails These limits are per location per month. Some Adit ...

    • What does my Adit for Chrome extension's status mean?

      Your Adit for Chrome extension will show different statuses throughout the day, both in the extension itself and within your Adit platform. Connected The Adit for Chrome extension is logged in successfully and connected to both Adit and your EHR/PMS. ...

    • Why does Adit create a user within my EHR (Patient Management System)?

      In order for Adit to be able to sync information into your system, a user is required to both push and pull the information in your database to and from the Adit platform, and is created as part of the server installation process. This does not allow ...

    • What are the charges, overages, and surcharges on my invoice?

      Adit Invoicing Most Adit clients are billed for their Adit services with two separate invoices each month. The first is your recurring monthly subscription charge; some clients pay this annually instead of monthly. The second invoice is for your Adit ...