Adit Pay: Frequently Asked Questions
| On this page: Getting Started Payments & Terminals Payouts & Ledger Features & Reach Compliance |
Getting Started
What Adit Pay is, what it costs, and how to sign up.
➤What is Adit Pay?
Adit Pay is a payment processing solution that lets your practice manage payments within one platform. See an overview of all patients with pending balances, send payment requests, initiate refunds, and automate payment reminders. Send a quick link for patients to pay their balance online, or process credit cards in person with a terminal.
➤How much does it cost to use Adit Pay?
The Adit Pay module itself is free and included with your Adit Platform. The card processing fees are:
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2.25% + $0.20 Card present (card reader) |
2.90% + $0.30 Card not present (online) |
➤How do I set up Adit Pay?
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To learn more about setting up your account, watch this walkthrough. |
➤What details do I need before signing up for Adit Pay?
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Individual (US & Canada)
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Company (United States)
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Access restricted when setting up? Only Owner-level users can create or set up an Adit Pay account. Ask your Owner-level user to start the setup. |
Available in Canada? Yes, Adit Pay is currently available in the US and Canada. |
Payments & Terminals
Hardware options and the ways patients can pay.
➤Do I have to buy a terminal to use Adit Pay?
No, a terminal is not required, though it’s highly recommended since it’s the only way to accept in-office payments. Without a terminal, you can still use text-to-pay and Manual Card Entry to accept payments online.
➤Can I use another terminal from my previous payment processor?
Currently, the terminals supported with Adit Pay are the S700 Card Reader and BBPOS WisePOS E.
➤What are the benefits and pricing of the terminal?
- Portable card terminal (can connect via Wi-Fi)
- Google Pay / Apple Pay
- Tap to Pay (contactless payment)
- Latest firmware
➤What types of payment methods are supported?
Adit provides 5 payment methods to process or collect payment from patients:
- Text to Pay – request payment via text/email
- In Office Payment – take payment with a terminal
- Manual Card Entry – take payment without a terminal
- Charge Card on File – take payment using a saved card on file
- Offline Payment – take payment via cash or check
Payouts & Ledger
When money moves, and how fast it shows up where you need it.
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Payout options
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Time to receive funds Per your selected Payout Schedule, then up to 2 business days to reach your bank account. |
Time to post in Ledger Payments post to the Patient Ledger in your EHR/PMS within 5–10 minutes. |
See the Features & Reach section below for which EHR/PMS platforms this applies to.
Features & Reach
What Adit Pay does, what it connects to, and where patients can use it.
➤What are the features of Adit Pay?
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✓ Payments post directly in the EHR (Patient Ledger) ✓ Payment plans & subscriptions ✓ Process insurance payments |
✓ One-click checkout (text to pay) ✓ Manual & automatic payment reminders ✓ Bulk/mass payment requests |
✓ Competitive transaction fees in the industry
➤Does Adit Pay write into my PMS?
Yes. Depending on your software, payment activity is written into the Patient Ledger and Communication Logs/journal. Adit Pay integrates with the following EHR/PMS software:
➤Where can my patients use a Text-to-Pay link?
You can send a Text-to-Pay link to any patient, but they must be physically located in one of the following countries to access it:
| Bahamas | Canada | Colombia | El Salvador |
| India | Israel | Jamaica | Mexico |
| Nigeria | Peru | Philippines | Puerto Rico |
| United States | Sri Lanka |
Compliance
Security and regulatory standards Adit Pay meets.
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Yes, Adit Pay is both HIPAA and PCI DSS compliant. |
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