Adit Pay FAQs

Adit Pay FAQs

What is Adit Pay? 

Adit Pay is a convenient payment processing solution that allows your practice to manage your payments all within one platform. You can see an overview of all patients with pending balances, send payment requests, initiate refunds, & automate payment reminders. You can easily send a quick link to patients to pay their balance online, or process credit cards in person with a terminal.

How much is it to use Adit Pay? 

The Adit Pay module itself is free to use and included with your Adit Platform! The card processing fees are:

- 2.9% + 0.30 cents for card not present transactions (online payments)

- 2.25% + 0.20 cents for card present transactions (using the terminal)

How do I set up Adit Pay?

To learn more about setting up your account click here. 


I am trying to set up my Adit Pay account, but it says that my access is restricted. Why is that?

You can only create an account if you have owner-level permissions. Please contact your admin to start the set up! 

Can I use Adit Pay in Canada?

Yes, Adit Pay is currently available in the US and Canada. 

Do I have to buy a terminal to use Adit Pay? 

No, you do not have to buy a terminal to use Adit Pay! It is highly recommended to buy one since it is the only way to accept in office payments, however you can still only use the text-to-pay and Manual Card Entry feature and accept payments online!

How much is the terminal? 

The terminal costs $250 including shipping. To learn more about purchasing a terminal click here.

Can I use another terminal from my previous payment processor? 

Currently the only terminal that can be used with Adit Pay is the Wise E BBPOS. 

Can I create an installment plan? 

Yes, please click here to learn how to use our payment plans feature.

How long does it take for me to receive my funds from Adit Pay? 

The default payout schedule is set to be on a weekly basis. Once the platform sends out the money collected in that time frame, it can take up to 2 business days to deposit into your bank account. 

Does Adit Pay write into my PMS? 

Yes, depending on your software, the payment activity will be written into the communication logs/journal. Adit Pay can integrate with the following:


How long does it take for the Payment to Post in the Patient Ledger?
Payments made through Adit Pay will post into the Patient Ledger in your EHR/PMS within 5 - 10 minutes.
Where can my patients use a Text-To-Pay link?
You can send a text-to-pay link to any patient, but for them to access the link they must be physically located in one of the following countries:
  1. United States
  2. Canada
  3. Puerto Rico
  4. Bahamas
  5. India
  6. Philippines

Features of Adit Pay

1. Payments will be posted in the ledger (within 5 Mins)

2. Payment Plans & Subscription

3. Process Insurance Payments

4. One- Click Checkout (Text to Pay)

5. Payment reminder (Manual & Automatic)

6. Bulk/Mass Payment Request - Multiple Patients

7. Competitive transaction fees in the Industry


Benefits/Features of our Terminal

1. Portable Card Terminal (can be connected on WiFi)

2. Google Pay/Apple Pay

3. Tap to Pay (Contactless Payment)

4. Firmware Latest


Payouts options available on Adit Pay

  • Weekly

  • Monthly


Types of Payment Method

Different types of Payment Methods

Does Adit Provide A Free Terminal or Dock?


No


What are the major details I need before signing up for Adit Pay?

  • EIN (Employee Identification Number) - If the Practice is a registered Company or Private Company

  • Business Legal Name.

  • SSN - of the Practice Owner (Social Security Number)

  • Driving license picture - JPG or PNG Format of the Practice Owner

  • Bank account details


Can Adit login into our Adit application and sign up on our behalf?


No because of HIPAA & PCI DSS Compliance


Is Adit Pay HIPAA and PCI DSS Compliant ?


Yes


Can we sign up on Adit pay without purchasing a Terminal?


Yes


Which user access level is required for Adit Pay Sign Up?


Owner Level


Picture of Terminal and Dock

Terminal Name - BB POSWise E - Price Per Terminal - USD $250

BB PosWise E


Dock Name - BB POSWise E Dock - Price Per Dock - USD $49

BB PosWise E Dock


Adit Pay Terms of Use:  https://adit.com/adit-pay-terms 

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