Adit Pay FAQ's

Adit Pay FAQ's

  1. What is Adit Pay?
    Adit Pay is a convenient payment processing solution that allows your practice to manage your payments all within one platform. You can see an overview of all patients with pending balances, send payment requests, initiate refunds, & automate payment reminders. You can easily send a quick link to patients to pay their balance online, or process credit cards in person with a terminal.
  2. How much is it to use Adit Pay?
    The Adit Pay module itself is free to use and included with your Adit Platform! The card processing fees are:
  3. How do I set up Adit Pay?

    InfoTo learn more about setting up your account click here.

  4. What are the major details I need before signing up for Adit Pay?

    For Business Type - Individual (United States & Canada)

      • Owner-Level access in Adit

      • Business Legal Name

      • Owner’s Full SSN

      • Driver’s License Picture (JPG or PNG)

      • Bank account details - (A/c Holder Name, A/c Number & Routing Number)

    For Business Type - Company (United States)

      • Owner-Level access in Adit

      • EIN Number (Employer Identification Number)

      • Business Legal Name (As per IRS Form for the mentioned EIN)

      • Owner's Full SSN

      • Bank Account Details - (A/c Holder Name, A/c Number & Routing Number)

  5. I am trying to set up my Adit Pay account, but it says that my access is restricted. Why is that?
    You can only create/Set Up an Adit Pay Account if you have owner-level permissions. Please contact the Owner Level User to start the set up!
  6. Can I use Adit Pay in Canada?
    Yes, Adit Pay is currently available in the US and Canada. 
  7. Do I have to buy a terminal to use Adit Pay?
    No, you do not have to buy a terminal to use Adit Pay! It is highly recommended to buy one since it is the only way to accept in office payments, however you can still only use the text-to-pay and Manual Card Entry feature and accept payments online!
  8. Can I use another terminal from my previous payment processor?
    Currently the Terminals that can be used with Adit Pay are the S700 Card Reader & BBPOSWise E.
  9. Features of Adit Pay

    1. Payments Post directly in the EHR (Patient Ledger)

    2. Payment Plans & Subscription

    3. Process Insurance Payments

    4. One- Click Checkout (Text to Pay)

    5. Payment reminder (Manual & Automatic)

    6. Bulk/Mass Payment Request

    7. Competitive Transaction fees in the Industry

  10. How long does it take for me to receive my funds from Adit Pay?
    Info

    Based on the selected Payout Schedule in your Adit Pay Account (Daily, Weekly, or Monthly), the funds collected during that specific time frame are processed and sent out accordingly.

    Once the payout is processed by the platform, it may take up to 2 business days for the funds to be deposited into your bank account.

  11. Benefits & Pricing of our Terminal

    1. Portable Card Terminal (can be connected on Wifi)

    2. Google Pay/Apple Pay

    3. Tap to Pay(Contactless Payment)

    4. Firmware Latest

  12. Payouts options available in Adit Pay?
    1. Daily
    2. Weekly
    3. Monthly
  13. Types of Payment Method
    Adit provides 4 Payment Methods to process/collect Payment from Patient's:
    1. Text to Pay - Request Payment via Text/Email
    2. In Office Payment - Take Payment with Terminal
    3. Manual Card Entry - Take Payment without Terminal
    4. Offline Payment - Take Payment via Cash/Check
  14. Where can my patients use a Text-To-Pay link?
    You can send a Text-to-Pay link to any patient, but for them to access the link they must be physically located in one of the following countries:
    1. United States
    2. Canada
    3. Puerto Rico
    4. Bahamas
    5. India
    6. Philippines
  15. Does Adit Pay write into my PMS? 
    Yes, depending on your software, the payment activity will be written into the Patient Ledger and Communication Logs/journal. Adit Pay can integrate with the following EHR/PMS Softwares:

  16. How long does it take for the Payment to Post in the Patient Ledger?
    Info
    Payments made through Adit Pay will post into the Patient Ledger in your EHR/PMS within 5 - 10 minutes.
  17. Is Adit Pay HIPAA and PCI DSS Compliant ?
    Info
    Yes Adit Pay is both HIPAA and PCI DSS Compliant

    • Related Articles

    • Adit Financing FAQ's

      What is Batch Quick Screen? Batch Quick Screen is a feature that has the ability to check Prequalify Patients without impact to Credit Score What is the difference between Gross and Net payments to reflect on the Preferences page Gross payments ...

    • 10DLC: FAQ

      To ensure compliance with Federal Communications Commission regulations and to avoid federal fines and charges for violating these regulations, we recommend that you register your business brand for 10-Digit Long Code (10DLC). This applies to all ...

    • Adit's Usage Policy

      Included In Your Subscription Your Adit subscription includes: 2 phone numbers Unlimited Adit Voice minutes Unlimited 1:1 text messaging 500 call tracking minutes 100 video minutes 20,000 emails These limits are per location per month. Some Adit ...

    • What does my Adit for Chrome extension's status mean?

      Your Adit for Chrome extension will show different statuses throughout the day, both in the extension itself and within your Adit platform. Connected The Adit for Chrome extension is logged in successfully and connected to both Adit and your EHR/PMS. ...

    • Why does Adit create a user within my EHR (Patient Management System)?

      In order for Adit to be able to sync information into your system, a user is required to both push and pull the information in your database to and from the Adit platform, and is created as part of the server installation process. This does not allow ...